Service Manager

London, England, United Kingdom · Service


Group: Technology | Function: Service

As Onfido continues to accelerate and grow, we are looking for a Service Manager to work closely with the other functions in our Technology group to further develop and improve our Product and Services. You’ll work closely with our Product, Engineering, and Research (Machine Learning) teams to test, analyse, and make recommendations for the release of results of our novel anti-fraud algorithms.

This is a unique opportunity to join a fast growing startup, where you’ll have the opportunity to receive in-depth training through our onboarding process. You’ll be part of a Technology group that is productionising unique anti-document fraud solutions at scale. You will also be part of a specialist team of Operation experts in our London office, delivering on our company mission of identifying fraud. You’ll be supported by a data driven Lead that will help nurture your ongoing development and growth.

Your mission will be to ensure Onfido provides a world-beating and best-in-class fraud detection service to our clients. You will have the opportunity to have an immediate impact on the company and the service we provide to our clients.

To achieve this you will do:


We’re building the new identity standard for the internet and opening up online access on a global scale.

Whether it’s sharing a car or opening a bank account, many of our everyday services are moving online. That means millions of everyday interactions now happen digitally – without people ever meeting face-to-face. Our mission is to help more people access those services - a more open world, where identity is the key to access.

We’ve pioneered machine learning to assess whether a user’s government-issued ID is genuine or fraudulent, and then compare it against their facial biometrics. As a global innovator in the Computer Vision space, our AI learns to identity fraud as it evolves over time and our goal is to apply cutting-edge research to build powerful, simple products that drive inclusion and safety online—without compromising on user privacy.

That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard users remotely and securely across 195 countries… and we’re just getting started!

Founded in 2012, we're a diverse, global team of 250 people across 6 countries. We've also received over $60m in funding from world-class technology investors including Salesforce and Microsoft.

You can learn more about our team and the work we do on our Onfido blog.


To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido!


We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive:


The interview process will involve:

This process should take around two to three weeks, depending on diaries.

Once complete and provided we make you an offer, we will ask you to undertake a background check prior to joining Onfido. We consider this necessary in order to protect Onfido, our clients, and the personal data that we process.

We’re proud to be an equal opportunity employer and we value diversity at Onfido. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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