Technical Support Engineer

Gurugram, Haryana, India · Engineering

Description

Group: Technology | Function: Engineering | Team: Technical Support

Our Technical Support Engineers play a vital part in smooth onboarding, maximising customer satisfaction and internal operations.

Your mission will be to support external customers across any product and integration issues.

You’ll achieve this via:

You can find out more about our Technical Support team on this blog!

THE COMPANY

Onfido’s vision is an open world where identity is the key to access. We verify the world’s identities using AI and biometrics. Our technology helps global businesses—like Revolut, Indiegogo and Allstate—onboard more users while driving down risk and fraud. And we’re also finding the answers for the future of identity, leading innovation initiatives with the Better Identity Coalition and the Fintech Delivery Panel. Our key investors include Microsoft and Salesforce.

We use a lot of exciting technology. Our engineers are flexible about technology and pick the right tool for the job:

You can learn more about our product engineering team and the work we do on our Onfido Tech blog.

Requirements

What we're hoping to see highlighted on your CV and application:

Essential skills:

Desirable skills:

Values and behaviours:

To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido!

Benefits

We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:

OTHER INFORMATION

The interview process will involve:

This process should take around two to three weeks, depending on diaries.

We are an equal opportunity employer and value diversity at Onfido.

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