Head of Vendor Management/ Customer Experience (BPO Operations )

Gurugram, Haryana, India · Service Delivery


Onfido is a next generation identity verification (IDV) solution, working with global businesses to verify the identities and background of their users or contractors. Our vision is to build the trust engine to power digital interactions worldwide.

Founded in 2012 by three friends from Oxford University, we carry out millions of checks annually for clients such as BlaBlaCar, Couchsurfing, Zoomcar and Tesco.

Having raised over $60m in funding to date, our focus is on continuing to develop our technology as well as expanding our global footprint.


As a Business Analyst, you will be working as part of our Verify Service Delivery team - the very heart of our company and the engine that drives our business forward.

You will be responsible for monitoring/driving the quality of the identity verification results that we provide to our clients to ensure that we maintain high levels of fraud accuracy and consistency in our results.

This role will allow you to have autonomy over your day to day duties as well as an opportunity to participate in more strategic projects and initiatives such as improving our existing processes as well as working closely with our Service Delivery teams on the ground in India and our HQ in London.

The role will involve:


Nice to have's


To be a great fit at Onfido, we look for individuals who share our values. We like passionate, innovative thinkers and people that take pride in what they do. Learn more about our values.

Values and behaviours:

To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido!


We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:

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