Senior User Experience Researcher (UXR)

London, England, United Kingdom · Design


Group: Technology | Function: Design | Team: UX Research

User Experience Researchers (UXRs) help everyone focus on the user. In this role, you will create understanding and empathy around user needs, stated and unstated, for your entire product team including designers, product managers, and engineers. Your research will help us create useful, usable, and delightful new products and features for people as well as continually innovating on our existing products.

Previously, our Product Design team have taken on the responsibility of user testing, but we’re looking to take Onfido’s user-focus to the next level with a dedicated user researcher. The team already understands and appreciates the value of user research in the design process, so you’ll be joining a willing and supportive team.

Whilst you're welcome to help with prototyping or wireframing, there will be no expectation to produce high fidelity UI designs or other deliverables commonly expected from 'design' roles in some companies. User research, at our scale, is a full-time job to do effectively.

Your mission will be to utilise a wide range of user-centric research methodologies to provide actionable insights to our product team.

You’ll achieve this by;


Onfido’s vision is an open world where identity is the key to access. We verify the world’s identities using AI and biometrics. Our technology helps global businesses—like Revolut, Indiegogo and Allstate—onboard more users while driving down risk and fraud. We’re finding the answers for the future of identity, and leading innovation initiatives with the Better Identity Coalition and the Fintech Delivery Panel. Our key investors include Microsoft and Salesforce.

You can learn more about our product engineering team and the work we do on our Onfido Tech blog.


We generally don’t have hard and fast requirements - everyone is different. We are looking for you to demonstrate whether you have the core attributes below. Indicatively what we're hoping to see highlighted on your CV and application:

Core attributes:

Desirable attributes:

Values and behaviours:

To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido!


We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:


Live Date: 06 December 2018

Close Date: 03 January 2019

Salary: Highly Competitive

The interview process will involve:

This process should take around two to three weeks, depending on diaries.

We are proud to be an equal opportunity employer and we value diversity at Onfido. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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