Client Service Manager

London, England, United Kingdom · Growth

Description

Group: Growth | Function: Client Service

Our Client Service function exists to service, retain and grow our clients and is central to our current and future success. You will manage a portfolio of clients, build and maintain partner relationships with client-side C-level/senior managers, understand their business priorities and deliver against them. You’ll help solve their problems and identify opportunities to bring the best of Onfido to these top tier clients. You will be directly responsible for setting revenue targets for your Client portfolio and drive results against those targets.

Your mission will be to manage relationships with Onfido’s enterprise clients, understanding their business priorities and delivering against these. You will work with client-side stakeholders and internal teams – typically Sales, Product and Service– to achieve this aim. In the process, you will help Onfido retain a strong product-market fit, drive revenue to the business and help our clients flourish.

Indicatively the role will involve:

THE COMPANY

We’re building the new identity standard for the internet.

Whether you want to open a bank account or hire a car, our lives are moving online. That means millions of everyday interactions now happen digitally—without ever meeting anyone face-to-face. Increasingly, our identities are becoming the new currency which we use to access online services. But with half the world being unbanked, and identity fraud on the rise, that’s becoming more and more difficult. So our mission is to create an open world, where identity is the key to access.

We use machine learning to assess whether a user’s government-issued ID is genuine or fraudulent, and then compare it against their facial biometrics. As a global leader in computer vision, our AI learns to identity fraud as it evolves over time. Our goal is to apply cutting-edge research to build powerful, simple products that drive inclusion and safety online—without compromising on user privacy.

That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard users remotely and securely across 195 countries… and we’re just getting started!

Founded in 2012, we're a diverse, global team of 250 technologists spread across 6 countries. We've also received over $60m in funding from world-class technology investors including Salesforce and Microsoft.

You can learn more about our team and the work we do on our Onfido blog.

Requirements

What we're hoping to see highlighted on your CV and application:

Essential:

Desirable:

Values and behaviours:

To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido!

Benefits

We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive:

OTHER INFORMATION

The interview process will involve:

This process should take around two to three weeks, depending on diaries.

Once complete and provided we make you an offer, we will ask you to undertake a background check prior to joining Onfido. We consider this necessary in order to protect Onfido, our clients, and the personal data that we process.

We are proud to be an equal opportunity employer and we value diversity at Onfido. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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