Service Manager

New York, United States · Technology


Group: Technology | Function: Service

As Onfido’s growth in the US accelerates, we are looking for a Service Manager to ensure a great client experience through trialling, proof of concept, and launch with our new clients. You’ll work closely with all of our T1 clients, as well as our Growth, Service and Product teams to drive responses to any client issues.

This is a unique opportunity to join a fast growing scale-up, where you’ll have the opportunity to receive in-depth training through our diligent new joiner onboarding process. You’ll be the primary point of contact ensuring the best in class service for all new US clients, as we onboard them. You’ll be part of a specialist team of operations experts in our growing NY office, alongside our Account Executive and Sales Engineering teams. You’ll be led by a supportive, intelligent, data driven Director that will help nurture your ongoing development and growth.

The Service Manager role will involve the following:


Onfido’s vision is an open world where identity is the key to access. We verify the world’s identities using AI and biometrics. Our technology helps global businesses—like Revolut, Indiegogo and Allstate—onboard more users while driving down risk and fraud. And we’re also finding the answers for the future of identity, leading innovation initiatives with the Better Identity Coalition and the Fintech Delivery Panel. Our key investors include Microsoft and Salesforce.


What we're hoping to see highlighted on your CV and application:

Essential skills:

Desirable skills:

Values and behaviours:

To be a great fit at Onfido, we look for individuals who share our values. We have over 35 nationalities in our growing team, making this an exciting and culturally enriching place to work. Check out the team and Life at Onfido!


We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You will receive:


The interview process will involve:

This process should take around two to three weeks, depending on diaries.

We are an equal opportunity employer and value diversity at Onfido. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

In line with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

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