CRM Manager (Salesforce)

London, England, United Kingdom · Business Operations expand job description ↓

Description

The CRM manager is a key part of the sales operations team, managing all aspects of the CRM and the associated improvement projects. This will include all 3rd party integrations and supporting processes.

Other key responsibilities will include:

  • Sales Operations with the development and execution of the SFDC roadmap for the Growth team, including:
    • New feature implementation
    • System and integration troubleshooting
    • Ongoing system maintenance
  • Support wider Growth team:
    • Work as a sales operations manager to support overall sales strategies designed to achieve business goals
    • Training of new employees
  • Work alongside Sales Operations & Enablement to optimise sales execution
  • Act as steward for maintaining high data integrity across commercial systems

THE COMPANY

We’re building the new identity standard for the internet.

Whether you want to open a bank account or hire a car, our lives are moving online. That means millions of everyday interactions now happen digitally—without ever meeting anyone face-to-face. Increasingly, our identities are becoming the new currency which we use to access online services. But with half the world being unbanked, and identity fraud on the rise, that’s becoming more and more difficult. So our mission is to create an open world, where identity is the key to access.

We use machine learning to assess whether a user’s government-issued ID is genuine or fraudulent, and then compare it against their facial biometrics. As a global leader in computer vision, our AI learns to identity fraud as it evolves over time. Our goal is to apply cutting-edge research to build powerful, simple products that drive inclusion and safety online—without compromising on user privacy.

That’s how we give companies like Revolut, Zipcar and Bitstamp the assurance they need to onboard users remotely and securely across 195 countries… and we’re just getting started!

Founded in 2012, we're a diverse, global team of 250 technologists spread across 6 countries. We've also received over $100m in funding from world-class technology investors including Salesforce and Microsoft.

You can learn more about our team and the work we do on our Onfido blog.

Requirements

  • Extensive experience in Sales Operations in a global organisation
  • Pro active self starter
  • Salesforce Certified Administrator
  • Track record in integrating 3rd party applications with SFDC
  • Skilled in communicating with a range of senior stakeholders
  • Experience in a Start Up environment would be preferred

Benefits

We're committed to making Onfido a fantastic place to work, so we go to great lengths to give you what you need to succeed. You’ll receive:

  • A meaningful equity allocation
  • 25 days holiday, plus bank holidays
  • Pension with The People’s Pension (employer contribution 4% of base salary)
  • A fully stocked kitchen with unlimited breakfast, drinks, snacks and fresh fruit every day
  • Bupa Health Cash Plan (Level 2)
  • Sanctus mental health coaching
  • Flexible working
  • Payroll Giving
  • Volunteer days - 2 days paid time off per year, in addition to holiday allowance, to volunteer
  • Subsidised gym or sports, therapy, home cleaning or childcare up to £50 per month
  • Office massages from Urban
  • Nutrition advice
  • Free weekly yoga classes
  • Regular 5-a-side football matches
  • Dedicated learning opportunities including language classes (currently Spanish, French and English), an unlimited budget for software and books, a training budget for conferences and regular lunch and learns
  • Quarterly team socials and a budget for cross-team coffees and lunches
  • Open and transparent culture—we come together on a weekly basis for a global forum (OnFriday) where we share updates and strategic plans, and engage with each other informally over food and drink.

OTHER INFORMATION

Live Date: 20 August 2019
Close Date: 19 September 2019
Salary: Highly Competitive

The interview process will involve:

  • Simple profile matching from us - assessing your application against the role
  • A two-way conversation where we both can find out a bit more about each other
  • Do at home task where you give a bit of an insight into how you approach problem-solving
  • On-site two-way technical and cultural conversations with the team

This process should take around two to three weeks, depending on diaries.

Once complete and provided we make you an offer, we will ask you to undertake a background check prior to joining Onfido. We consider this necessary in order to protect Onfido, our clients, and the personal data that we process.

We’re proud to be an equal opportunity employer and we value diversity at Onfido. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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